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For over 50 years, Foley Bus Lines, Tours & Travel has been the name to trust for superior charter and tour services. We offer comfortable, modern vehicles and certified drivers.
Bob Heath Receives Driver Excellence Award
At the 2010 Ontario Motor Coach Association (OMCA) Conference and Marketplace in Niagara Falls, Ontario, OMCA honoured individuals who showed outstanding service in the motor coach and tour industry. Bob Heath of Foley Bus Lines in Madoc, Ontario won for Driver Excellence with his ongoing customer relations and his heroic efforts to protect life and property during a bus fire.
Driver Excellence Award – Bob Heath of Foley Bus Lines
Some drivers represent their company in a way that stands out. They will go beyond what is expected. They will unselfishly give an effort that passengers will remember, making their outing more impressive. Such a driver is this recipient.
On April 30, our recipient was the second driver in a long trip involving a school group headed to Chicago. When driving in Michigan, passengers toward the rear of the bus came forward to complain about the smell of smoke coming from the washroom. Bob immediately pulled over to the side of the highway and saw flames in the engine compartment. He hurried back onto the bus and ordered everyone to quickly exit the vehicle starting with those in the rear. When assured that everyone was off safely and well away from the bus, he risked the heat and flames and removed every piece of luggage. After getting treatment for smoke inhalation and minor burns to his body, he greeted the passengers the next morning as they boarded a new bus driven in from Ontario. His file includes many customer commendations.
Comments from some passengers included, “Bob is our hero,” “Bob is insane, but I love the man…,” “We couldn’t believe a total stranger could be so caring, thoughtful, and crazy all in one person.”
Bob is not only a driver of excellence but displays an extraordinary sense of duty and caring.
Brian Crow, President of OMCA, states, “Drivers like Bob are great ambassadors of our industry and in many cases are the only person the passengers see. Bob has shown excellence in customer service and safety.”
For further information, contact Ann Fairley, Vice President OMCA | 416-229-6622 x223.
Media Release
OMCA
555 Burnhamthorpe Road Suite 505
Etobicoke, ON M9C 2Y3
Phone: 416-229-6622
Fax: 416-229-6281
Founded in 1929, the Ontario Motor Coach Association is a full-service trade association representing 80 bus operators, over 100 tour operators and over 700 affiliated sellers to the group tour industry including attractions, destinations, hotels, and retail outlets across North America. Operator members provide scheduled intercity, charter, tour, school bus, contract, shuttle, airport and transit services. The OMCA works with all levels of government to outline the industry’s contributions and concerns regarding a seamless, sustainable public and private passenger transportation network.
